Q How do you make our business long-term and good relationship?
We keep good quality and competitive price to ensure our customers benefit ;
We respect every customer as our friend and we sincerely do business and make friends with them, no matter where they come from.
Q What's MOQ ? and how to arrange shipping ?
1 pc outboard motor testing order, Delivery by TNT or DHL ecnomy delivery. 5-8 days arriving, Door to Door delivery.
3pcs outboard motors, Shipping by sea LCL.
Q How about the payment term?
Western union, T/T, MoneyGram
Sample order, 100% T/T advanced payment before deliver.
Container order: 30% deposit + 70% balance pay before shipping when the outboards had prepared.
Q Production Time
A 20 workdays after order confirm
Q We have customers in here?
A The Middle East countries, Russia, Thailand, Malaysia, Cambodia, India, Bangladesh, Sri Lanka, Philippines, South Korea, Indonesia, Uganda, Tanzania, Ghana, Sudan, Nigeria, Liberia, South Africa, Australian, Maldives, Colombia, Congo, Ecuador, France, Germany, Greece, Guinea, Iceland, Iran, Iraq, Ireland, Israel, Italy, Jamaica, Libya, Madagascar, Mauritius, Mexico, Pakistan, Panama, Paraguay, Peru, Poland, Portugal, Saudi Arabia, Somalia, Spain, Togo, Turkey, U.K, U.S.A, The Yemen Rep.(N).
Q How about Warranty?
A 2.5 years warranty for leisure use & 1 year warranty for commercial use.
Q The spare parts was made by yourself or purchased?
A Some key parts buy from Taiwan and Japan. All other plastic & aluminum parts, such as bottom cover, lower unit case, propeller, crankcase etc. are made by our own plant , assure our spare parts quality control and delivery time.
Q How long you will test each engine before packing and shipment?
A Half hour for testing before packaging.
Q What kind of Certificate you have?
A ISO9001 / CE Certified / SGS.
Q What' s your production ability per month/per year ?
A 2000 pcs each month, and 25000 pcs/ye.
Q Which market you have distributor till now ?
A Main market is some Southeast Asia& South American, Africa and Australia market.
Q How long is EARROW company in outboards industry?
A Our Earrow outboards factory started from 2012, for past two years, we mainly focus on product R&D and product endurable testing. We also have separate production line for producing most die casting & plastic parts for outboards.